Get in touch
Email mohammad.s.nabulsi@gmail.com. I read everything and aim to reply within a few days. It helps if you include your device model, your OS version, and the app version — you'll find the version at the bottom of the Settings screen.
Common fixes
I bought a theme but it's locked, or I reinstalled and lost my purchases
Open Settings and tap Restore Purchases. Purchases are tied to the Apple ID or Google account that made them, so make sure you're signed in with the same one. Restoring is free and can be done as many times as you like.
If a restore doesn't bring a theme back, email me with your receipt from Apple or Google and I'll sort it out.
There's no sound
- Check your device isn't on silent — on iPhone that's the physical switch on the side.
- In Settings, check that the tone and ambient volumes aren't at zero. They're separate sliders.
- Turn the media volume up while the app is open, so you're adjusting the right channel.
- If another app is playing audio, close it and reopen MeloTouch.
Haptics aren't working
Check the haptic intensity slider in Settings, and check that vibration is enabled in your device's own settings. Some Android devices disable vibration in battery saver mode. Note that iPhone haptics are much subtler than Android vibration by design.
The ambient sound stops when I lock the screen
That's expected. MeloTouch pauses all audio when it goes into the background, so it never plays over another app or keeps running unnoticed. It picks up where you left off when you come back.
The motion is too much
Turn on Reduce Motion in Settings. There's also a High Contrast mode and a colour-blind-friendly palette, and you can lower the visual intensity independently of the sound.
How do I delete my data?
Uninstall the app. Everything MeloTouch stores lives on your device and goes with it — there is nothing on a server to delete. See the privacy policy.
Refunds
In-app purchases are handled entirely by Apple and Google, so refunds go through them rather than me:
- iOS: reportaproblem.apple.com
- Android: Google Play refund request
If you hit a wall there, email me and I'll help however I can.
Feature requests and bugs
Both welcome at mohammad.s.nabulsi@gmail.com. MeloTouch is built by one person, so I can't promise everything gets built — but I do read every suggestion, and several features in the app started as an email.